You can use the Knowledge Base Library Manager (only available on Pro Business and  Enterprise edition) to edit existing libraries or create new libraries, to enchance the data matching.


Screen Overview:



Edit an existing Library


The following example will add "Gardens" onto the Address Part:



and add "Greg > Gregory" onto the Contact Name:




Creating a new Library

 

Firstly, type a name for the new library, for example will add "Products" - then click + Add button as shown below:



Next, we will begin to create the list. Enter the search value (e.g. pepsi) and then a possible replacement (e.g. pepsi cola).

Note: You do not need to enter a replace value. Leaving this blank will just remove the search value during the matching process.