Individual Service Experiences
In the US and elsewhere, citizens will expect to access a variety of information through their government. This may include social security status, health insurance data, and other records. This data, by default, must be accurate and in check.
However, let us come back to the statistics regarding unstructured data in the US above. This information may ring alarm bells. For all data on each citizen to be correct and accessible through shared platforms, there needs to be a consensus.
If data is unstructured and not organized in a logical manner, consensus-building becomes difficult. Therefore, government bodies immediately need systems where they can ‘clean’ and reorganize citizen information.
Cleaning may include the removal of duplicate information or outdated data. Information that is no longer accurate or which is erroneous may harm government services. Too many inaccurate records may cause bottlenecks for public services. They, of course, may also result in poor customer experience across the board.
Therefore, a simple filtration system could ensure that multiple data handlers and siloes communicate efficiently.